Shipping Policy

Where we ship

We ship to the 48 contiguous United States and the District of Columbia only.

We cannot ship to Alaska, Hawaii, Puerto Rico, the US Virgin Islands, Guam, American Samoa, the Northern Mariana Islands, other US territories, or military addresses (APO, FPO and DPO). If you enter one of those addresses at checkout, no shipping rate will appear and the order cannot be completed. We also do not ship outside the United States.

We do deliver to P.O. Boxes. Those orders go by USPS, because FedEx does not deliver to a P.O. Box.

What shipping costs

Flat rate: $7.95 per order, anywhere we ship
Free shipping once your order total reaches $60

The $60 threshold is measured on the total after any discount codes have been applied, not before. It does not include the shipping charge itself. We do not currently collect US sales tax, so there is no tax added at checkout either.

How long it takes

Stage	Time
Order processing and packing	3-5 business days
Transit to your address	8-12 business days
Total	11-17 business days

Business days are Monday through Friday, not counting US public holidays. Seventeen business days is a little over three calendar weeks, so please order with that in mind rather than expecting a two-day delivery.

Order cut-off is 6:00 PM MT, Monday through Friday. Orders placed after the cut-off, or on a weekend, start their processing window on the next business day.

Where your order ships from

We do not hold stock in the United States. Every order is picked, packed and shipped by our partner warehouse outside the US, and then carried to your address by USPS or FedEx. The 8-12 business day transit window covers that whole journey, including the customs step. This is the honest reason our delivery times are longer than a US-stocked retailer's.

Import duties and taxes

Any import duties on your order are already included in the price you pay at checkout. You will not be asked for an extra payment when your parcel is delivered. If a carrier ever does ask you for money on delivery, do not pay it - email support@zavellez.com with a photo and we will deal with it.

Tracking

You get a confirmation email as soon as you order, and a second email with a tracking number once the parcel leaves the warehouse. Tracking can take two to three days to start updating after you receive the number - that is normal on this route and does not mean the parcel is lost.

Carriers

We use USPS and FedEx. The carrier is chosen when your order ships, based on your address; we cannot let you pick one. P.O. Box addresses always go USPS.

Address errors, delays and lost parcels

Please check your address before you place the order. Once a parcel has left the warehouse we cannot redirect it. If an order comes back to us because the address was wrong or undeliverable, we will contact you and either re-ship it or refund the item price.

If your tracking has not moved for more than 10 business days, email us and we will open an inquiry with the carrier. Weather, customs backlogs and public holidays can all add time; we will tell you what the carrier tells us, and we will not invent a delivery date we cannot stand behind.