Currency and pricing
Every price on this site is in US dollars (USD). The price shown on the product page is the price you pay for the item.
What is and is not added at checkout
- Shipping: $7.95 flat, or $0.00 once your order total after discounts reaches $60.
- Sales tax: we do not currently collect US sales tax, so no tax line is added at checkout. If that changes, sales tax will be shown as its own line at checkout and this page will be updated. The prices on this site do not include sales tax.
- Import duties: already included in the item price. Nothing further is collected from you on delivery.
When your card is charged
Your payment is authorized and captured when you place the order, not when it ships. If we cancel an order - because you asked within the 24-hour window, or because we cannot fulfill it - the charge is refunded to the same payment method.
Payment processing
Payments are handled by our payment processor on a secure, encrypted connection. We never see or store your full card number, expiration date or security code; those go directly to the processor. What reaches us is the billing name and address, the last four digits of the card and whether the payment succeeded.
We do not display payment brand logos on this site unless the corresponding method is actually live at checkout. The methods available to you are the ones shown on the checkout page itself.
Declined payments
If your payment is declined, no order is created and no money leaves your account. A declined payment can still leave a temporary authorization hold on your statement for a few days - that is your bank, not a charge from us, and it drops off on its own.
Billing address
Please use the billing address registered to your card. A mismatch is the most common reason a payment fails our processor's checks.
Fraud checks
Orders are screened automatically for fraud. If an order is flagged, we may email you to confirm a detail before we send it to the warehouse, or we may cancel and refund it. We will always tell you which, and we will always refund in full rather than hold your money.
Questions
Email support@zavellez.com. We reply within 24 hours. Please never send card numbers, full card details or passwords by email - we will never ask for them.