Delivery
How long will my order take?
11 to 17 business days in total: 3-5 business days to process and pack, then 8-12 business days in transit. Business days are Monday through Friday, excluding US public holidays, so 17 business days is a little over three calendar weeks.
Where does my order ship from?
From our partner warehouse outside the United States. We do not hold stock in the US. That is why delivery takes weeks rather than days - we would rather tell you that up front than surprise you after you have paid.
Is there an order cut-off?
Yes, 6:00 PM MT, Monday through Friday. Orders placed after that, or on a weekend, start their processing window the next business day.
What does shipping cost?
$7.95 flat. Free once your order total reaches $60 after any discount code.
Where do you ship?
The 48 contiguous states and Washington DC only. Not Alaska, Hawaii, Puerto Rico, other US territories, or APO/FPO/DPO addresses. Not outside the US.
Do you deliver to a P.O. Box?
Yes. Those orders go by USPS, because FedEx does not deliver to P.O. Boxes.
Which carrier will bring it?
USPS or FedEx. The carrier is chosen when your order ships and we cannot let you pick.
My tracking has not moved. Is my parcel lost?
Probably not. Tracking on this route often takes two or three days to start updating, and can sit still while a parcel clears customs. If nothing has moved in 10 business days, email us and we will open an inquiry with the carrier.
Money
Will I be charged duties on delivery?
No. Import duties are already in the price you paid. If a carrier ever asks you for money at the door, do not pay - photograph it and email us.
Is sales tax added at checkout?
No. We do not currently collect US sales tax, so no tax line appears at checkout. Our prices do not include sales tax.
When is my card charged?
When you place the order.
Sizing and products
How do I pick a size?
Use the size chart in each product's images, and measure yourself rather than going by the size you usually buy. Every brand on this site uses its own chart and they do not match each other.
Why are some colors named things like "Style 5" or "Floral Print 3"?
Because that manufacturer lists those colorways under an internal code rather than a color name, and we would rather give it a neutral label than invent a color we have not verified. Use the swatch image to see the actual print. Where two colorways from the same manufacturer share a name, we number the second and third - Black, Black II, Black III. They are different pieces from the same supplier, not a typo. The swatch image shows which is which.
Why does the fabric content say the manufacturer does not publish it?
Because for some styles it genuinely does not. We will not make one up. Email us before ordering and we will ask the supplier.
Are these the original brands?
We buy from a supplier and resell. We are not affiliated with, endorsed by or authorized by any of the brands listed, and we say so on every product page and in our Disclaimer.
Will the color match the photo exactly?
Not exactly. Screens differ, dye lots differ, and prints are cut from a roll so placement varies. If what arrives is clearly not the color you ordered, that is a wrong item and we will fix it.
Changes and returns
Can I cancel?
Yes, within 24 hours of placing the order, for a full refund. After that the warehouse has it and it becomes a return.
Can I change my address after ordering?
Only within the first 24 hours. Email us straight away.
How long do I have to return something?
30 days from the day it is delivered.
Who pays for return shipping?
We do. We email you a prepaid label. There is no restocking fee.
Do I get the $7.95 back?
Not if you changed your mind - that covers the shipping we already paid for. Yes, in full, if the item was faulty or we sent the wrong one.
What condition does it need to be in?
Unworn, unwashed, not worn outdoors, in its original packaging with all tags still attached.
Where do returns go?
To our returns warehouse in Pflugerville, Texas - not overseas, and not to our Montana business address. Email us first; we will send the label and the address.
When do I get my refund?
We issue it 5-7 business days after the return arrives. Your bank then takes another 3-10 business days to post it.
Can I exchange instead?
Yes, for a different size or color if it is in stock. Email us and we will check first.
Contact
How do I reach a person?
Email support@zavellez.com or call +1 305-788-6868. We answer email within 24 hours on business days. Our team works Monday through Friday.
Can I visit you?
No. We are online only. The Montana address on our About page is a registered business address - there is no store, showroom or warehouse to visit.