Refund and Returns Policy

The short version

You have 30 days from the day your order is delivered to start a return.
We pay for the return shipping label. There is no cost to you to send something back.
No restocking fee. Ever.
The original $7.95 shipping charge is not refunded when you simply change your mind. It is refunded in full if the item was faulty or we sent the wrong thing.

How to start a return

Email support@zavellez.com with your order number and which item you want to return. If the item is faulty or wrong, attach a photo.
We reply within 24 hours with a prepaid return label and the return address.
Pack the item, attach the label, and drop it off. Keep the drop-off receipt until your refund lands.

Please do not ship anything back before you have emailed us. A parcel that arrives without a return label we issued may not be traceable to your order, and we cannot refund what we cannot identify. In particular, never send a return to our Montana business address - nothing is processed there.

Condition of returned items

For a change-of-mind return, the skirt must be:

unworn and unwashed, with no marks, scent or pet hair
not worn outdoors
in its original packaging
with all original tags still attached

If an item comes back worn, washed or without tags, we will contact you before doing anything - we will not quietly refuse the refund.

Faulty, damaged or wrong items

If your order arrives damaged, faulty or is not what you ordered, email us photos of the item and of the packaging it arrived in. We will send a prepaid label and refund you in full, including the original $7.95 shipping charge. You do not need to keep the item in saleable condition for this - just tell us what is wrong.

Exchanges

We can exchange for a different size or a different color, subject to that size or color actually being in stock at the time. Email us and we will check before you send anything back. If what you want is not available, we refund instead.

Canceling an order

You can cancel any order within 24 hours of placing it, for a full refund with no charge. Email us as soon as you can. After 24 hours the order is with the warehouse and we can no longer pull it - at that point it becomes a return once it reaches you.

When you get your money back

We issue the refund 5-7 business days after the return arrives at our returns warehouse.
Your bank or card issuer then takes a further 3-10 business days to post it to your account. That part is outside our control and varies by issuer.

Refunds go back to the original payment method. We cannot refund to a different card or to store credit unless you ask us to.

Return address

Returns are received in Texas, so you are not shipping anything overseas:

zavellez Returns
13805 Immanuel Rd
Pflugerville, TX 78660
United States

Use this address only with a return label we have issued to you. This is a receiving warehouse operated on our behalf - it is not open to the public and does not accept walk-ins.